In a continuous effort to enhance greater transparency to the public, Telekom Malaysia Berhad (“TM”) wishes to make the following announcements;

1. Achievement of the Headline Key Performance Indicator (“KPIs”) for FY2015.
2. Headline KPIs for FY2016 and FY2018.

These headline KPIs have been set and agreed by the Board of Directors and management of TM as part of the broader KPI framework that TM has in place, as prescribed under the Government Linked Company (“GLC”) Transformation programme, and are disclosed on a voluntary basis.

Achievement of FY2015 Headline KPIs

1 The 2015 performance excludes P1 which is consistent with the basis that the KPIs were set and announced prior to the investment.

2 Using TRI*M index measuring end to end customer experience at all touch points. TRI*M (Measuring, Managing and Monitoring) is a standardised indicator system. It analyses, measures and portrays stakeholder relationships on the basis of standardised indicators. The TRI*M Index is an indicator of the status quo of a particular relationship. The index is made up of four points of view on the stakeholder relationship, e.g. for customer loyalty: overall ratings, recommendation, repeat purchasing of product/services, and a company's competitive advantage. The information is based on surveys/interviews on a sample customer base.

FY2016 and FY2018 Headline KPIs

1 These KPIs are for TM Group excluding P1.

2 Using TRI*M index measuring end to end customer experience at all touch points. TRI*M (Measuring, Managing and Monitoring) is a standardised indicator system. It analyses, measures and portrays stakeholder relationships on the basis of standardised indicators. The TRI*M Index is an indicator of the status quo of a particular relationship. The index is made up of four points of view on the stakeholder relationship, e.g. for customer loyalty: overall ratings, recommendation, repeat purchasing of product/services, and a company's competitive advantage. The information is based on surveys/interviews on a sample customer base.

The headline KPIs represent the main corporate targets set by TM for FY2016 and FY2018. These headline KPIs are targets or aspirations set by the Company as a transparent performance management practice. These headlines shall not be construed as forecast, projection or estimates of the Company or representations of any future performance, occurrence or matter as the headlines are merely a set of target/aspiration of future performance aligned to the Company’s strategy and which have been derived on the assumption that the Group shall operate under the current business environment.

This announcement is dated 24 February 2016.