In a continuous effort to enhance greater transparency to the public, Telekom Malaysia Berhad (TM) wishes to make the following announcements:

1. Achievement of the Headline Key Performance Indicators (KPIs) for Financial Year (FY) 2017; and
2. Headline KPIs for FY2018 and Medium Term.

These headline KPIs have been set and agreed by the Board of Directors and management of TM as part of the broader KPI framework that TM has in place, and are disclosed on a voluntary basis.

Achievement of FY2017 Headline KPIs

1a The 2017 TRI*M index excludes mobility indicators.

1b Using TRI*M index measuring end to end customer experience on products and all touch points. TRI*M (Measuring, Managing and Monitoring) is a standardised indicator system. It analyses, measures and portrays stakeholder relationships on the basis of standardised indicators. The TRI*M Index is an indicator of the status quo of a particular relationship. The index is made up of four points of view on the stakeholder relationship, e.g. for customer loyalty: overall ratings, recommendation, repeat purchasing of product/services, and a company's competitive advantage. The information is based on surveys/interviews on a sample customer base.

FY2018 and Medium Term Headline KPIs

Customer Satisfaction will be measured using TRI*M index measuring end to end customer experience on products and all touch points. TRI*M (Measuring, Managing and Monitoring) is a standardised indicator system. It analyses, measures and portrays stakeholder relationships on the basis of standardised indicators. The TRI*M Index is an indicator of the status quo of a particular relationship. The index is made up of four points of view on the stakeholder relationship, e.g. for customer loyalty: overall ratings, recommendation, repeat purchasing of product/services, and a company's competitive advantage. The information is based on surveys/interviews on a sample customer base.

The headline KPIs represent the main corporate targets set by TM for FY2018 and the medium term. These headline KPIs are targets or aspirations set by the Company as a transparent performance management practice. These headlines shall not be construed as forecast, projection or estimates of the Company or representations of any future performance, occurrence or matter as the headlines are merely a set of targets/aspirations of future performance aligned to the Company’s strategy and which have been derived on the assumption that the Group shall operate under the current business environment.